Acronis True Image
Frequently Asked Questions
Infrastructure
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Can I restore the images created with the previous version of Acronis True Image using the
latest version?
Yes, you can. The latest version is able to restore all the images created using any previous version of the
product.
What is a sector-by-sector back up (raw image)?
The sector-by-sector method allows you to create an image of all sectors of the selected partition. This
image will contain not only sectors with data but also sectors that are free. As a result, this image will be
equal in size to the disk being imaged, as there is no data compression. This method is useful if a partition
being backed up is not supported by Acronis True Image 9.0 or is corrupted. In this case, all sectors of
this partition are included in this image and will be restored.
Do I need to reboot the computer in order to restore the system partition of my hard disk
drive?
Yes, you do. Windows does not allow you to run an application while this application completely rewrites
the partition where Windows is installed. Therefore, Acronis True Image 9.0 will prompt you to reboot the
computer into its standalone version to restore the system partition. Once the partition has been restored,
you will be able to boot Windows in the usual way.
I have run/scheduled a task to create an image to the mapped drive. It sometimes works,
sometimes not. What should I do?
When you map the drive it becomes mapped only under your Windows account. Acronis True Image 9.0
runs its tasks using the system account and so it is sometimes unable to locate your mapped drive
(especially when you are logged off). Please use the full UNC path (e.g. \\server\share\) instead of the
mapped drive.
I created an image that is saved on multiple CD-R(W) discs, but when I want to explore this
image, Acronis True Image 9.0 says that it cannot mount the partition as a logical drive.
Acronis True Image 9.0 can explore an image archive only if all its volumes reside in the same folder. If
your archive spans several CD-R(W) discs and you wish to explore the image, you need to copy all
volumes into a single folder on a local or networked hard disk drive.
Note that even if the image archive is spanned over several CDs or DVDs, you can still restore individual
files and folders using Recovery Wizard.
I can not explore an image of the Linux partition in Windows. Why?
If an image contains a partition with a Linux file system, Windows will not be able to view it as the
Windows OS does not support the Linux file systems. As a result, Linux partitions cannot be mounted as
virtual drives on a Windows-based PC.
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